Dubai Insurance’s new crypto-enabled wallet shows how insurers in Dubai are taking digital innovation onto the global stage. (Unsplash)The initiative was launched in partnership with institutional digital asset custody provider Zodia Custody and represents a step toward integrating digital assets into traditional insurance services.
The insurer said the wallet has been built directly into its operational framework, enabling digital asset transactions to take place alongside existing insurance processes. The solution is designed to provide customers with an additional payment and settlement option while maintaining established standards around governance, security, and compliance.
Abdellatif Abuqurah, CEO at Dubai Insurance, described the launch as part of the company’s push toward innovation in line with national digital finance ambitions.
“This initiative marks a defining moment for us and the insurance sector in UAE, with the launch of our first digital asset wallet, we are embracing innovation in line with the UAE’s vision to lead the future of digital finance,” said Abdellatif Abuqurah.
He added that the move reflects how insurers are adapting as digital assets increasingly intersect with everyday financial activity.
“As digital assets become part of everyday financial life, we believe insurers have a clear role to play providing security, strong governance, and confidence in a changing landscape. This initiative reflects our commitment to innovation that is built on sound risk management, regulatory alignment, and long-term value. We are proud to be among the first insurers to take this step, and we see this launch as the beginning of a broader digital journey; one that will continue to shape how we protect, support, and serve our customers and partners in the years ahead.”
According to Dubai Insurance, the wallet is intended to streamline interactions between customers and the insurer by offering a secure, digital-first way to manage premium payments and claims. The company positioned the initiative as part of a broader digital transformation strategy aimed at improving efficiency and enhancing the overall customer experience.
Zodia Custody provides the underlying digital asset custody infrastructure supporting the wallet. The firm specialises in safeguarding digital assets for institutional clients and focuses on security, risk management, and operational controls. Through the partnership, Dubai Insurance is able to rely on an external custody provider rather than managing digital assets internally.
Zodia Custody described the initiative as an important step in integrating digital assets into day-to-day financial services across the region.
“Dubai Insurance’s launch of a crypto-enabled digital wallet is a meaningful step forward in bringing digital assets into everyday financial services in the Middle East,” said Zane Suren, Managing Director, Commercial, Middle East and Africa, Zodia Custody.
He added that as adoption increases, insurers are increasingly focused on secure and reliable infrastructure to support digital asset transactions.
“As digital asset adoption accelerates, insurers need trusted infrastructure that allows policyholders to transact confidently with digital assets. Through Zodia Custody’s partnership with Dubai Insurance, customers will have institutional-grade custody and controls that help make premium payments and claims settlement in digital assets secure, transparent, and operationally robust.”
While Dubai Insurance did not specify which digital assets will be supported at launch, the company said the wallet is designed to facilitate both premium payments and claims settlements using digital assets. It added that customer protection and operational resilience were core considerations in the development of the solution.
The launch highlights how traditional insurance providers are beginning to explore the practical use of digital assets within long-established business models. Rather than replacing existing systems, the wallet is positioned as an additional layer that sits alongside conventional insurance operations.
Dubai Insurance said the initiative is intended to meet the needs of customers who are already familiar with digital assets, while also laying the groundwork for future digital services. The company framed the wallet as a foundation that could support further innovation as financial technology continues to evolve.
With financial institutions continuing to assess how digital assets fit into regulated environments, Dubai Insurance’s move signals a cautious but deliberate approach to innovation.
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