Abu Dhabi to Launch TAMM 4.0, Pioneering World’s First AI-Native Government

The Department of Government Enablement (DGE) describes the upcoming strategy as the next logical step after years of digital progression, from e-government to smart services, and now toward AI-empowered governance. DGE’s official narrative emphasizes embedding AI, cloud, and data into the core of government systems to make them proactive, agile, and fully technology-enabled. Under the 2025–2027 plan, Abu Dhabi has targeted an investment of AED 13 billion to modernize infrastructure, deploy AI solutions across agencies, and drive innovation. The strategy projects that AI-enabled transformation will contribute AED 24 billion to GDP and create 5,000 jobs by 2027.

To support sovereignty and data control, the government has adopted a Public-Private-People Partnership model with Microsoft and Core42, a G42 company, to build a sovereign cloud platform. The infrastructure is designed to handle more than 11 million digital interactions per day, reinforcing resilience and trust in the system and reducing reliance on external platforms.

Before the launch of TAMM 4.0, DGE publicly announced TAMM 3.0 at GITEX 2024. That version integrated a unified app and portal, offering more than 800 government services under a single interface. It included an AI assistant in both Arabic and English, personalized service guidance, and improvements to customer support via proactive and reactive modes. In its description of platform enhancements, DGE highlighted expanded functionality across domains such as license renewals, payments, permits, healthcare, and pension services. The platform’s TAMM Care feature, tied to a unified customer relationship management system, created a 360-degree view to manage supportive interactions.

Earlier versions of TAMM also introduced personalized alerts for expiring IDs or licenses and notifications about overdue matters, showing how the system had already begun to shift toward anticipatory service delivery. Microsoft has stated that the TAMM app now supports close to 950 services, serving around 2.5 million users.

While DGE has not fully disclosed every technical detail of TAMM 4.0, its strategy documents and prior launches point to the direction of the upgrade. The new version is expected to enable AI-driven coordination across government departments so that users no longer need to navigate different systems manually. It may automate the detection of life events such as a new birth, school enrollment, or business licensing in order to deliver relevant services proactively rather than waiting for users to initiate requests. AI algorithms are likely to assist in routine compliance checks, eligibility reviews, and approvals, freeing human staff for more complex decisions.

Enhanced conversational interfaces in multiple languages could guide users naturally across tasks through voice and text. Transparent and auditable governance mechanisms are expected to be built in, offering explainability and oversight to preserve public accountability.

Even with strong government backing, the shift to AI-native governance must navigate key risks. Centralizing and automating services increases exposure to data protection challenges, but Abu Dhabi’s sovereign cloud infrastructure is designed to reinforce ownership and security. As more decisions are influenced by algorithms, fairness and accountability become vital, requiring mechanisms for appeal and oversight. Integrating or replacing legacy IT systems across different agencies also remains a technical and organizational challenge, demanding phased migration strategies.

At the same time, digital inclusion is a pressing issue. The government must ensure that users who are less familiar with technology or have limited access to digital tools are not left behind. Efforts such as the AI for All agenda, which invests in upskilling and outreach, will play a key role in broadening access and ensuring that the benefits of AI-driven governance are shared across all segments of society.

If TAMM 4.0 delivers on its objectives, Abu Dhabi could become a benchmark for AI-native governance. Such a transformation would recast government services from fragmented and reactive systems into unified ecosystems that anticipate citizens’ needs. Governments worldwide are watching closely to see whether this model can be replicated in different contexts. The challenge will be balancing automation with ethics, human oversight, and inclusivity.

Economically, the project is set to enhance efficiency, create new digital roles, and strengthen innovation ecosystems aligned with the UAE’s broader goals on AI, the digital economy, and human capital development. The unveiling of TAMM 4.0 at GITEX 2025 will therefore not just represent a technological upgrade but also serve as a moment of global benchmarking, dialogue, and scrutiny. Abu Dhabi’s ambition is not simply to adopt AI tools, but to let AI become part of the very fabric of governance, ensuring that public services remain human-centred, ethical, and future-ready.